Accessibility Statement
Tandem Coaching Partners LLC is committed to ensuring digital accessibility for people with disabilities. We want everyone who visits our website to be able to find information, enroll in our programs, and reach our team, regardless of ability or the technology they use. We treat accessibility as an ongoing responsibility rather than a one-time project, and we continually work to improve the experience for all visitors.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
Tandem Coaching is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content do not yet fully meet the standard. Where we identify gaps, we prioritize and remediate them, and we offer the alternative means of access described below in the meantime. We are also actively working toward alignment with WCAG 2.2 Level AA as we update the site.
Measures We Take
To support accessibility, we incorporate the following practices into how we build and maintain this website:
- Semantic HTML structure with meaningful headings, landmarks, and document order, so content is navigable with assistive technology.
- Text alternatives (alt text) for meaningful images, and decorative images marked so screen readers can skip them.
- Keyboard operability for interactive elements, including links, buttons, menus, and forms, with visible focus indicators.
- Attention to color contrast between text and background, and avoidance of conveying information through color alone.
- Form fields with associated labels and clear, accessible error messaging.
- Responsive layouts that reflow for different screen sizes, zoom levels, and orientations.
- Ongoing review using a combination of automated accessibility tooling and manual checks, including keyboard and screen-reader testing.
How We Assess Accessibility
Tandem Coaching assesses the accessibility of this website by self-evaluation, performed by our internal team using automated testing tools and manual review against the WCAG 2.1 Level AA success criteria. As our programs grow, we intend to supplement this with periodic third-party evaluation. Accessibility is reviewed on an ongoing basis and whenever significant changes are made to the site.
Known Limitations
Despite our efforts, some content may not yet be fully accessible. We are aware of the following limitations and are working to address them:
- Third-party tools and embeds. Some features rely on services we do not control, such as embedded scheduling and calendar tools, video players, payment and checkout providers, and our learning community platform. These may not fully conform to WCAG 2.1 AA. We encourage these providers to meet accessibility standards and will work with them, and with you, to provide the information or service by another means upon request.
- Documents and media. Some older PDFs, downloadable resources, and pre-recorded videos may lack complete tags, captions, or transcripts. We are improving these over time and will provide an accessible version of any specific item on request.
- Legacy content. Some pages created earlier in the site’s history may not yet meet our current standard. We update them as we revise the site.
Compatibility With Browsers and Assistive Technology
This website is designed to be compatible with recent versions of major web browsers (such as Chrome, Safari, Firefox, and Edge) used together with current assistive technologies, including screen readers and speech recognition software. The experience may be degraded on significantly outdated browsers or operating systems.
Feedback and Alternative Access
We welcome your feedback on the accessibility of this website. If you encounter a barrier, need information in an alternative format, or are unable to complete a task such as enrolling in a program, please contact us. Your feedback helps us identify problems and improve.
Email: info@tandemcoach.co
Phone: 855-51-COACH (855-512-6224)
We aim to respond to accessibility feedback within 5 business days. If you are unable to access any part of our website, we will work with you to provide the information or service you need through an alternative means, in a timely manner.
Regulatory Context
Our accessibility efforts are guided by recognized legal and technical standards across the regions we serve. In the United States, we treat WCAG 2.1 Level AA as the reference standard reflected in the Americans with Disabilities Act (ADA) and Section 508. For visitors and customers in the European Union, the European Accessibility Act (Directive 2019/882) and the harmonized standard EN 301 549 likewise point to WCAG 2.1 Level AA. We also recognize comparable obligations under the United Kingdom’s Equality Act 2010 and similar legislation in other jurisdictions. WCAG 2.1 Level AA is our common target across all of these frameworks.
Third-Party Websites
Our website may link to third-party websites or feature third-party services that are outside of our control. While we encourage all third parties to meet accessibility standards, Tandem Coaching Partners LLC is not responsible for the accessibility of external content. We are glad to help you reach information held on a third-party service, or to relay accessibility feedback to that provider, upon request.
Limitation of Liability
Nothing in this statement limits or waives any rights you may have under applicable accessibility or disability law, or our obligation to provide reasonable accommodations and accessible alternatives. Subject to those rights, and to the fullest extent permitted by law, Tandem Coaching Partners LLC is not liable for indirect or consequential damages arising from the use of, or inability to use, this website. If any part of this statement conflicts with a right granted to you by law, that law controls.
Ongoing Commitment and Updates
Accessibility is a continuous process. We review this statement and the accessibility of our website on an ongoing basis, and we update this page as we make improvements or identify new limitations. This statement was last reviewed on the date shown at the top of the page. We welcome your input in helping us reach our goal of an accessible experience for everyone.