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Additional Terms

Product Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Returns and Refunds

Unless a specific product or service lists its own return and/or refund terms the general returns and refunds terms listed herein apply. If a product lists its own return and/or refund terms, those terms apply to that specific product only. General returns and refunds terms listed herein are in addition to those listed for a specific product. Should product listed returns and refunds terms contradict the general terms listed herein, the product terms prevail.

For the products of educational nature, including but not limited to classes, lectures, webinars, (further “course” or “courses”), Tandem will honor refund requests submitted 15 (fifteen) business days or more prior to the start of the course. The funds paid by the customer will be returned in the form the purchase was made in full less applicable fees. Applicable fees might include, but not limited to administrative, transactional, and other fees Tandem incurs in connection with the purchase transaction. If the refund request received less than 15 business days prior to the start of the course, but before the start of the course, the requestor will have a choice to receive a refund of the paid amount less 20% (twenty) or receive a store credit in the amount paid for the initial course less any applicable fees. Refunds will not be given if the request is received after the start of the course. Refunds will be issued in full amount should Tandem cancel a course.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Pricing Mistakes, Omissions, and Corrections

We recognize that some pricing stated on our site for specific products could be incorrect. Should you make a purchase of a mis-priced product, we at our sole discretion either deliver the product or refund the price you paid. Under no circumstances, purchasing a mis-priced product or product that is priced by mistake creates an obligation for us to deliver this product to the purchaser.

Pay Over Time with Affirm

We partner with Affirm to offer you options to pay for your purchases through installment plans. You understand that by purchasing our products with Affirm, you are creating an explicit relationship with Affirm, which is governed by agreement out side of these Terms. You agree to hold us harmless from any liability that will result from that relationship. You understand that all the details of that relationship including but not limited to financing availability to you, its terms, credit matters and others are at governed by Affirm and Tandem has not part or say in those, and as such you understand and agree that all questions, complaints, and queries related to such funding and purchases made through this payment method should be directed to Affirm. You also agree that under no circumstances Tandem liability to you will exceed the amount we received through such a transaction from Affirm.

Use of Coupons and Discounts

From time to time we may offer discounts to our products, courses, services, and other offerings through publicly or privately available coupons. Each coupon has its own rules to redeem, and we reserve the right to change those rules without prior notice. We reserve the right not to accept any coupon for any reason for any product at our discretion unless we specifically represented to you that you can use a particular coupon to purchase a particular product. Should we refuse to accept a coupon after a purchase is made, we will refund the full amount you paid us for the particular product and that refund amount will be the limit of our liability to you. 

You should reach out to us if you are not sure which coupon to use and which coupon you are eligible to use.

Purchase power parity coupons

Use of purchase power parity coupons is strictly limited to individuals residing in countries identified as eligible for use of these coupons. Any use of the coupons by any other person is prohibited and we reserve the right to cancel such orders and refund the funds paid less a processing fee of 5%.

Scrum Alliance Purchase Terms and Conditions

By purchasing any product from us for the purpose of the certification with Scrum Alliance, and by agreeing to the terms and conditions and privacy policies of those products upon your checkout, you agree to the following.

You agree that you are enrolled in the course under the license from Scrum Alliance and you are seeking Scrum certification. You acknowledge that Tandem Coaching Partners must send my name and email address to Scrum Alliance, Inc. in order for you to be considered for Scrum certification and for your certification, if earned, to be awarded. You also acknowledge that Tandem Coaching Partners must send your name and contact information to Scrum Alliance, Inc. to allow Scrum Alliance, Inc. to monitor attendance at courses, and that Scrum Alliance, Inc. has a legitimate business reason for obtaining and using this information.

You understand that Scrum Alliance, Inc. is based in the United States and you have been informed that the European Commission has not determined that the United States ensures an adequate level of protection for personal data. We provide you with the Scrum Alliance, Inc. Privacy Policy located at You understand that it covers Scrum Alliance, Inc.’s processing of your Personal Data. You consent to the transfer, storage, and processing of your name and e-mail address to and in the United States. You understand that your consent can be withdrawn at any time, but realize that Scrum Alliance, Inc. must have your Personal Data in order for you to maintain your certification.

Latest Update: April 1, 2021

Terms and Conditions