Communication Quality Checklist

Your client is a division head who needs to communicate a reorganization that will eliminate one team layer and consolidate two functions. The announcement will reach 80 people, many of whom will immediately fear for their positions. The client has drafted a message but cannot tell if it is clear enough to reduce anxiety or vague enough to protect information they cannot yet share.

Frame the checklist as a tension detector, not a polish tool. 'Some Cs will be in conflict here - being Correct means yo...