Personal User Manual

Your client has been with their team for two years. In that time, the team has built up a working model of who they are - mostly accurate, partly wrong, and in a few places significantly off. A key misread: the team interprets your client's silence during meetings as disagreement. It is actually how they process. Two team members have been holding back ideas in meetings because they have concluded that the ideas were rejected without anything being said. Your client does not know this is happening. The manual is the fastest way to correct multiple misreads at once, before the session tries to address each one individually.

Frame this as making the implicit explicit, not as a vulnerability exercise. 'You have operating preferences that your t...