Client Engagement Planner

Your client is a managing director at a professional services firm. Three long-term client relationships have gone quiet in the past year - no formal complaints, just a slow withdrawal. When the client reviews the account activity, they realize all contact over the past 18 months was either billing-related or project delivery. Nothing relational. They want to rebuild but are not sure what to do differently.

Frame this as auditing what disappeared, not designing a new program. 'Let's map what the engagement actually looked lik...