Coach Contact
Information

Coaching Practice Tools

A clear reference card that tells clients exactly how and when
to reach you, and sets expectations before they are ever tested.

Setting the Right Expectations

The most common source of friction in early coaching relationships is contact ambiguity. Clients do not know if it is acceptable to text you between sessions. They are not sure whether the email they sent warranted a reply or whether you will bring it up next time. They wonder if calling is too much.

This card resolves that before it becomes an issue. When clients have your availability and contact preferences in writing, they spend less energy guessing and more energy doing the work.

The boundary-setting language is not about being unavailable - it is about being predictable. A coach who responds to messages at 11pm signals that clients should expect it. One who communicates a consistent window and response time signals that the coaching container is well-structured. That signals professionalism and, in turn, increases trust.

Customize the fields below and send this card with your onboarding materials. Most clients keep it.

How to Use This Template

  1. Fill in your contact details and preferred communication channels before distributing.
  2. Be specific about your availability window. "Business hours" means different things to different people. "9am-5pm Central, Monday through Thursday" does not.
  3. Set a realistic response time and hold to it. Twenty-four hours is reasonable and professional.
  4. Keep the after-hours note even if you sometimes respond outside those hours. It manages expectations in writing.
  5. Distribute with your welcome letter or onboarding packet.
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Coach Contact Information

Your Coach
Name:
Contact Details
Phone:
Email:
Website:
Availability & Response

You can reach me during my regular office hours:

Hours:

For questions or brief updates between sessions, email is the best channel. I check email during office hours and respond within 24 hours on business days.

Please note: I do not check email or voicemail after office hours. Messages received outside those hours will be returned the following business day.

A Note on Between-Session Support

Coaching is most effective when the work happens between sessions, not between messages. If you find yourself with a pressing question before our next appointment, write it down and bring it to the session. That is often where the real conversation is.

___________________________________     [Your Name], [Credential]
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Tandem Coaching Partners

Credentialed coaches with real-world leadership experience,
partnering with executives and organizations
to unlock sustainable growth.

Consultation

tandemcoach.co/
contact-us

Email

info@tandemcoach.co

Phone

855 51 COACH

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